KinetX
Built for Shopify Merchants

Turn every delivery
into a 5-star review

Kinetx reaches your customers by WhatsApp and email after delivery. They tap a rating. AI checks the review. It goes live on your store automatically.

🛍 Add to Shopify · Free TrialSee how it works ↓
12×
More reviews vs email
48h
Avg response window
99%
Spam caught by AI
Calculate

See the difference
for your store

Drag to your monthly order volume and watch the gap between doing nothing and running Kinetx.

250
Without Kinetx
6reviews/mo
vs
With Kinetx
75reviews/mo
+69 more reviews every monthThat's 12× the social proof driving your future sales, automatically and with no extra work.
How it works

From order to published
review in 4 steps

No code. No CSV imports. No chasing customers. Kinetx handles the full loop automatically.

📦
1

Order delivered

Shopify fires the trigger

Shopify fires a fulfillment webhook the moment an order ships. Kinetx queues a personalised review request timed to your chosen delay. Default is 3 days post-delivery.

💬📧
2

Multi-channel outreach

WhatsApp first, email backup

A branded WhatsApp message lands in the customer's chat with one-tap rating buttons. No reply within your set window? Kinetx automatically sends an email follow-up so no review opportunity is ever lost.

🤖
3

AI reviews the review

Spam filtered, tone checked

Every review passes through our AI pipeline, checking for spam, profanity, fake sentiment, and language quality. Low-star reviews are routed to your support inbox.

⭐
4

Published automatically

Live on your store

Approved reviews publish directly to Judge.me in real time. No copy-paste, no CSV, no manual step. Your store rating grows on autopilot.

Features

Everything you need to
build trust at scale

Built on the Meta Cloud API with enterprise-grade reliability, security, and AI at the core.

✓ APPROVED
“Fast delivery. Quality is amazing!”
✗ FLAGGED
“Amazing!! Visit t.me/free‑gifts99 🎁 FREE item with every order!! DM us!!”
spammanipulation
🤖 AI

Review Analysis

Every review is analysed by LLM. Spam, profanity, and manipulation caught before they reach your store.

★★★★★
4.8★
Judge.me
+1 review live
⭐ Auto-publish

Judge.me Publishing

Approved reviews go live on Judge.me in real time. No copy-paste, no manual step.

1★ Low review
“Product not as expected”
Auto-ticket opened · assigned to you
✓ Resolved
“Issue fixed, really happy now!”
Rating updated: 4★
🎧 Support

Support Ticket Integration

Low-star reviews open a private support ticket automatically. Customers update their rating after resolution.

ESSpanish
¡Increíble! Superó todas mis expectativas. Muy recomendado.
Incredible! Exceeded all my expectations. Highly recommended.
⭐⭐⭐⭐⭐✓ Translated & Published
INHindi
बेहतरीन उत्पाद! बिल्कुल वैसा ही जैसा दिखाया गया।
Excellent product! Exactly as shown. Will order again.
⭐⭐⭐⭐⭐✓ Translated & Published
FRFrench
Livraison rapide, qualité parfaite! Très satisfait.
Fast delivery, perfect quality! Very satisfied.
⭐⭐⭐⭐⭐✓ Translated & Published
INTamil
அருமையான தயாரிப்பு! மிகவும் மகிழ்ச்சியாக இருக்கிறேன்.
Amazing product! I am very happy with it.
⭐⭐⭐⭐⭐✓ Translated & Published
SAArabic
منتج رائع! جودة ممتازة وتوصيل سريع جداً.
Amazing product! Excellent quality and very fast delivery.
⭐⭐⭐⭐⭐✓ Translated & Published
CNChinese
非常棒的产品！质量超出预期，强烈推荐。
Excellent! Quality exceeded expectations, highly recommended.
⭐⭐⭐⭐⭐✓ Translated & Published
JPJapanese
素晴らしい商品！期待以上の品質で大満足です。
Wonderful! Quality far exceeded expectations. Very satisfied.
⭐⭐⭐⭐⭐✓ Translated & Published
🌍 Multilingual

Reviews in Any Language

Customers reply in their own language. AI translates before publishing to your store.

✂︎
Unique Voucher Code
Exclusive % off your next order
Sent after review submitted
+22% more reviews with voucher
🎁 Voucher

Voucher Incentives

Optionally send a discount code after a review. A/B test voucher vs no voucher to find what drives more reviews.

Trust & Compliance

Built so the reviews
are actually real

Review platforms live or die on trust. Here's the part of Kinetx most review apps don't tell you about.

⚖️

We can't hide bad reviews

US FTC rules prohibit selectively suppressing negative reviews. Merchants get a bounded window to resolve a complaint, but if the customer doesn't confirm they're happy, the original review publishes automatically. No button quietly buries it.

📬

Timed to delivery, not to shipping

Kinetx waits for the carrier to actually confirm delivered, not just "a label was created." Asking for a review before the box arrives produces thinner, worse reviews, so it doesn't.

🔁

Two AI providers, one job

Every review is classified by Groq (Llama 3.3) first. If that provider has an outage or rate-limits, Kinetx automatically retries against Anthropic's Claude, transparently and with no delay the customer would notice.

🛡️

Guarded against prompt injection

Customer-submitted text is wrapped as untrusted input before it reaches the AI, with explicit instructions to ignore anything inside it that tries to issue new commands. A known attack pattern, specifically defended against.

🎁

Vouchers never bias the rating

A thank-you discount, if enabled, is only ever mentioned after the customer's honest rating is already locked in, and it's identical whether they left 1 star or 5. Nobody gets paid for a better review.

🔒

Opt-outs are permanent, by design

A customer who replies STOP is opted out forever, in several languages. The phone number is stored only as a one-way cryptographic hash, so even Kinetx's own database can't reverse it back to a number.

Pricing

Simple, transparent pricing

All plans include a 14-day free trial. No credit card required to start.

Starter
$9.99/mo
Up to 75 orders/month
  • WhatsApp review collection
  • 1 voucher campaign
  • Publishes to Judge.me
  • AI spam & profanity filter
Start free trial →
Most Popular
Growth
$39/mo
Up to 250 orders/month
  • Everything in Starter
  • Email fallback channel
  • Up to 5 voucher campaigns
  • Multilingual review handling
Start free trial →
Scale
$79/mo
Up to 500 orders/month
  • Everything in Growth
  • Up to 10 voucher campaigns
  • Priority support
Start free trial →
Enterprise
Custom/mo
Up to 500+ orders/month
  • Everything in Scale
  • Custom order volume
  • Dedicated support
  • Custom onboarding
Start free trial →
FAQ

Questions merchants
actually ask

Can't find yours? Email support@kinetx.in.

Does Kinetx ever hide or suppress negative reviews?

No. US FTC rules prohibit selectively hiding negative reviews, and Kinetx is built around that boundary. Merchants get a bounded window to resolve a complaint with the customer, but if the customer doesn't confirm they're happy, the original review publishes automatically. There's no button that lets a merchant quietly bury a real complaint.

Do customers need to install anything to leave a review?

No app download, no account creation. Customers tap a rating button directly inside WhatsApp (or email, for the fallback channel) and optionally type a sentence. That's the entire flow.

Which review platforms does Kinetx publish to?

Judge.me for now, with more platforms on the way. Kinetx doesn't replace your review platform. It feeds it, publishing approved reviews straight through the platform you already display on your storefront.

What happens if the AI review-classifier is down?

Review analysis runs through two independent AI providers. If the primary model is unavailable, Kinetx automatically retries the same classification against a second provider, so reviews never pile up unclassified during an outage.

How does Kinetx handle reviews in languages other than English?

Customers can reply in their own language. Kinetx translates the review and shows the original alongside the translation for merchant review, or auto-publishes if the merchant has explicitly turned that on.

Can a customer opt out of review requests?

Yes. Replying “STOP” (recognized in several languages) permanently opts that customer out of all future messages from that merchant. Opt-outs are stored as a one-way hash of the phone number, so even Kinetx's own database can't be used to recover it.

Is there a free trial?

Every plan includes a 14-day free trial with no credit card required to start.

Start collecting reviews
on WhatsApp today

14-day free trial · No credit card required · Cancel anytime

🛍 Add to Shopify · It's Free to Try